Pre-order Terms and Conditions
These are items that are not currently in stock, however they are available to purchase in advance. As we will be producing these items for you, in the size you require, payment will be taken in advance. Each piece in our collection is lovingly handmade to order, prioritizing sustainability and minimizing waste. As our small team takes a short holiday break to recharge and spend time with loved ones, we want to thank you for your continued love and support!
Fulfilment Date
All pre-order items will only be fulfilled starting January 10th. By placing a pre-order, you acknowledge and agree to this timeline.
Payment Terms
Full payment is required at the time of placing your pre-order to secure your item.
Handmade with Care
Each pre-order item is handmade to order. Slight variations may occur, making each piece unique and special.
Returns & Exchanges
Our usual return and exchange policy applies to all pre-order items. Please review our Return & Exchange Policy here or contact us if you have any questions.
Mixed Orders
If your order contains both in-stock items and pre-order items, the entire order will be fulfilled after the pre-order fulfilment date unless you request otherwise. Please email us at hello@noac.co.za if you’d like the in-stock items shipped separately. Additional shipping charges may apply.
Shipping & Delivery
Shipping for pre-order items will commence from January 13th. Delivery times may vary depending on your location and shipping method selected. Once shipped, you will receive a confirmation email with tracking details.
Order Changes & Cancellations
Pre-orders can only be canceled or modified within 48 hours of purchase. After this period, your order is considered final, as production begins shortly thereafter.
Delays
While we strive to meet the expected fulfilment timeline, unforeseen delays may occur. Should there be any changes to your order’s timeline, we will notify you promptly.
Contact Information
For any questions or assistance with your pre-order, feel free to reach out to us at hello@noac.co.za or 0836081519 (WhatsApp only).
Please note:
- Product availability is not guaranteed, as production can be subject to external factors that may be outside of our control. in this unlikely case, you will, of course, be refunded.
- There is no waitlist. All pre-order items are sold on a first-come-first-serve basis, and Noac is unable to hold or reserve items. By placing a pre-order you are agreeing to these pre-order terms and conditions.
- Our usual Terms And Conditions apply.
- Our Shipping Policy applies.